Return
14-Day Return Policy
At Osmo, you can return your order within 14 days.
To ensure our return guarantee applies, please handle the products only as you would in a store and return them complete, unused, and undamaged.
If items are not returned in their original condition, a partial refund may apply.
You can find more details about returns in our Terms & Conditions.
How do I proceed with a return?
1. Please send your return request to the following email address: support@tryosmo.com.
2. You will receive clear information on how to return your item quickly and easily.
IMPORTANT: Please note that the returned product must be sent to the address we provided of our warehouse. Otherwise, delivery may be rejected.
Once your returned product arrives at our warehouse, our team will inspect it and process it & refund you as quickly as possible. Please note that this process can take up to 3 weeks .
Return and exchange policy
Do you have any other questions?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.